If you have a problem with any product and think it should be returned for a refund or replacement, please contact me as soon as possible.

Essential's policy is to to issue me with a returns number until they have received the problem product, which would normally be a month later when I receive the next order. The credit is then available after another month.

If you let me know within a day or two or three I may be able to credit your next order or refund you and make other arrangements with Essential.