The metal of the adjuster arm came into contact with the framework (red block) before the arm could comfortably reach the low position indicated by the head of the red arrow.
Compare this to the second mower which has none of the problems with the adjuster and cover.
Printer Friendly Layout Comment No. * from: roger [Member]
Email 1 to Fiskars about packaging
Subject: FAO Sam Taylor Fiskar Lawn Mower Packaging
Date: Fri, 4 May 2018 23:23:36 +0100
From: roger
To: ukconsumercare@fiskars.com
CC: sales@gardenessential.co.uk, colin.turnbull@brundel.comHi Again I can see this going to be a bit of an ongoing issue.
I have glued the parts of the cover together but will not be reattaching it given the mechanism is not aligned properly and the cover is likely to break again, especially as it held together with supper glue.
As I said on the phone, this plastic cover takes the weight of the machine, some 23.5 kg as it is at the bottom of the box if stood with the pictures vertical as would be usual.
The three following images are just about the box, so you may like to pass this on to the packaging dept.
If the mower had been placed the other way around, with the metal plate at the bottom instead of the plastic parts then this breakage is less likely to occur. On further consideration, the out of aligned metal plate behind the adjustment mechanism could have been bent by the same force that broke the cover, if indeed any such pressure was great enough to do so. But both issues occur in the same place and at the bottom of the box, so it couldn't be ruled out.
The images are:
1. The imprint inside the box where the damaged part rested, at the bottom of the box
2. Showing the imprint at the bottom ~ as the box is vertical
3. Showing the scrape marks on the bottom, where the plastic cover is located.
Not that I'm sure the damage was singularly caused by the handling but it may have paid a part in stressing it along with the poor alignment of the mechanism, which I will detail either in another email or direct you to the comments and images I am putting on my website.
Copied to the vendor Garden Essentials, Edinburgh
P.S. Link to my website showing broken part. https://calstock.org.uk/elf.php/2018/05/02/fiskars-lawn-mower?page=2
P.P.S. Have received the second mower and all is fine, but I inspected the box more thoroughly, having destroyed the first one, and have concluded the box was put together with errors resulting in the plastic being on the bottom rather than the top. I will send another email with images showing the problem that occurred in assembling the box.
In the next email I will also explain another problem with the box that entails opening it from the side etc and that the blades should be better covered and immobilised.
Thank you
Roger Lovejoy
Email 2 to Fiskars about Packaging Layout
Subject: FAO Sam Taylor RE Fiskar Mower Packaging
Date: Sun, 6 May 2018 23:39:08 +0100
From: roger
To: ukconsumercare@fiskars.com
CC: colin.turnbull@brundel.com, sales@gardenessentials.co.ukHi Sam
You can see from the image that the the two vertical pieces of cardboard are different distances from the box wall. The one on the left being farther so that the side with the (chain/guard and adjuster/cover) can fit. However this is the bottom side of the box. So it should be laid out so that the (chain/guard and adjuster/cover) are on the other side, which would then be the top. The box opens from the side. The wheel axles also do not fit into the cut-outs this way ???
